General Terms and Conditions

The company accepts payment by credit card, including remote payments (VISA, MasterCard and AMEX).

• For all bookings, a minimum deposit of 50% of the total service price will be required. Customers located outside the European Union must pay 100% of the total amount in advance.
• If the customer cancels a booking, regardless of the reason, the following amounts will be retained as fixed and non-reducible compensation:
  • More than one week before the service: no deposit will be retained.
  • Between one week and three days before the service: 50% of the service price will be retained.
  • Less than three days before the service: 100% of the service price will be retained.

  
  For wedding packages, a credit note equivalent to the deposit may be issued with the approval of management.
  

• Our prices include VAT at the applicable rate of 10%. They include the vehicle in full working order, the driver, insurance, fuel, a 100-kilometre round trip from and back to the garage (unless otherwise agreed or included in a specific package), and the options agreed with the customer.
• Tolls, parking charges and admission fees to public venues remain payable by the customer.
• Vehicles are hired for a specifically agreed service. Except in exceptional circumstances, no journey other than the agreed route will be made. Any time exceeding the initial quotation will be charged as an additional hour at the applicable rate for the vehicle category hired.
• If a breakdown lasting more than 45 minutes makes the vehicle unavailable and a replacement vehicle of an equivalent category cannot be provided within the required timeframe, the affected service will be provided free of charge, with no further right of recourse or compensation for any resulting inconvenience. For a multi-vehicle booking, the refund will apply only to the vehicle that broke down.
  If a replacement vehicle of an equivalent or higher category is provided within the required timeframe, no refund will be issued.
  
• For all services other than transfers and wedding packages that include the period from 11:30 a.m. to 2:00 p.m. or from 7:00 p.m. to 9:00 p.m., an additional €20 charge will be applied for the driver’s meal.
• Times, routes and decorations must be confirmed no later than 72 hours before the scheduled service date.
• We accept no responsibility for valuables left inside the vehicle. Food is not permitted inside the vehicles.
• An €80 cleaning charge will apply in the event of vomiting inside a limousine. This charge is payable on the day of the service, with no exceptions.
• If a delay is caused by circumstances not attributable to the operator, no claim or compensation for any resulting loss or inconvenience will be accepted, unless both parties agree to an amicable settlement. The deposit will be retained if the delay is less than 50% of the total scheduled duration of the service. If the delay exceeds 50% of the total scheduled duration, the affected service
  will be refunded in full. For a multi-vehicle booking, the refund will apply only to the delayed vehicle and not to the other vehicles hired at the same time.
• Exterior decorations other than those included in the contract are prohibited, unless prior approval has been obtained from company management.
• Carte Blanche Limousine reserves the right to use photographs of its vehicles taken during services for promotional purposes, subject to the consent of any
  identifiable individuals appearing in those photographs.
• Luggage allowance: maximum 30 kg per passenger.
• Our invoices are payable in full upon receipt. Any complaint must be submitted within eight days by registered letter with acknowledgement of receipt. After
  this period, the complaint may not be considered if the information required from the relevant drivers can no longer be obtained.
• In the event of a dispute, the courts of Versailles shall have jurisdiction.